IMPORTANT: If you received a collection notice or have found an item on your credit report, we are unable to discuss any debt collection issues or answer questions via e-mail. To inquire about an account that has been referred to Direct Debt Collections / Fidelity Information Corporation for collection, please send your inquiry via U.S. Postal Service to:

Direct Debt Collections
P.O. Box 100
Pacific Palisades, CA 90272

Please be sure to include your name, address, phone number, account number, and the name of the creditor.